Frequently Asked Questions

Yes. We provide a proof (digitized view or sample swatch) for your approval before full production.

You can, but we prefer you not to. Embroidery involves needles and sharp scissors cutting around stabilizer. Apparel accidents happen. If we supply the apparel, we replace the garment. If you supply the apparel, you'll have to replace the garment.

Yes. We have a large thread library and can get close to Pantone or custom colors. Keep in mind thread colors may differ slightly from screen colors and thread has a sheen to it that reflects light differently, depending on stitch angle.

Wash inside out, gentle cycles, low heat drying. Use mild detergents. Avoid bleach or harsh chemicals.

Yes. Once digitized, we store your design for reuse.

Most fabrics: Sweatshirts, hats, jackets, bags, etc. We specialize in workwear. Very stretchy, thin, or delicate fabrics may not hold dense designs well.

Preferred formats include high-resolution PDF, JPG, PNG, AI, or vector files.

No, because we have access to hundreds of brands, your blank apparel orders are placed specifically for you. We work hard to only show items that are available at the time you place your order. If something becomes unavailable after your order is submitted, we’ll reach out immediately so your project stays on track.

No stress — we’ll help you find the right alternative. Our team understands how frustrating it can be when a product you picked suddenly becomes unavailable. Our goal is to communicate clearly, move fast, and work with you to choose a replacement that fits your needs and timeline.

When reviewing alternatives, we’ll help you think through things like:
• Which features matter most (fabric weight, sleeve style, moisture-wicking, etc.)
• Whether color is more important than fabric type
• Whether the brand matters more than the specific cut or fit

If inventory continues to shift, we’ll keep you updated and present additional options that match your style and your deadline. Our job is to make sure your order keeps moving without interruption.

We have no minimum—you can order just one item. But pricing often improves at larger quantities.

If there is a garment or stitching issue, please reach out to us. View our full refund policy here.

Typical turnaround: ~7–14 business days after the approval of your artwork, depending on order size and complexity. Rush orders may be available for an extra fee.

No. We are a USA based company and only ship in the USA.

You will get tracking information when we ship your order. You can also see the tracking number in your account.