FAQ

Is there a minimum order quantity?

We have no minimum—you can order just one item. But pricing often improves at larger quantities.

How long does embroidery take / what is turnaround time?

Typical turnaround: ~7–14 business days after the approval of your artwork, depending on order size and complexity. Rush orders may be available for an extra fee.

Will I see a proof before my order is stitched?

Yes. We provide a proof (digitized view or sample swatch) for your approval before full production.

Can I bring my own garments for embroidery?

No, you must order new items from our website.

Can you match thread or design colors?

Yes. We have a large thread library and can get close to Pantone or custom colors. Keep in mind thread colors may differ slightly from screen colors.

How do I care for embroidered items?

Wash inside out, gentle cycles, low heat drying. Use mild detergents. Avoid bleach or harsh chemicals.

Do you keep my artwork files for future orders?

Yes. Once digitized, we store your design for reuse.

What types of garments or items can you embroider?

Most fabrics: Sweatshirts, hats, jackets, bags, etc. We specialize in workwear. Very stretchy, thin, or delicate fabrics may not hold dense designs well.

What kind of file should I submit?

We use EMB or DST embroidery files. If your file is not embroidery-ready, we can digitize it. Preferred formats include high-resolution PDF, JPG, PNG, AI, or vector files.

What is your return policy?

If there is a garment or stitching issue, please reach out to us. Sizing issues are not returnable.

Can I change or cancel my order?

Maybe! Once you have approved your design and production has started, your order cannot be changed.

Do you ship internationally?

No. We are a USA based company and only ship in the USA.

How can I track my order?

You will get tracking information when we ship your order. You can also see the tracking number in your account.

FAQs